Local Pages Limited is committed to protecting and respecting your privacy.

This policy (together with our Website Terms of Use and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website http://www.littlebluebook.co.uk (our site), you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Local Pages Limited. We are a limited company registered in England and Wales under company number 08576948 and have our registered office at 1 Upton Road, Southville, Bristol, BS3 1LW.

Information we may collect from you

We may collect and process the following information about you:

Information you give to us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you use our site, search for a listing, request further services, make use of any interactive features on our site, enter a competition or promotion or complete a survey and/or when you report a problem with our site. The information you give us may include, without limitation, your name, address, email address, phone number, occupation, company details, business activity, photographs and other personal information. If you contact us, we may keep a record of that correspondence.

Information we collect about you. Each time you visit our site, we may automatically collect and process the following information:

technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information (where relevant), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. This is statistical data about our users’ browsing actions and patterns and does not identify any individual; and

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), items you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page and, if applicable, any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate, or the other services we provide, from time to time. In this case, we will have informed you when we collected the data that it may be shared internally and combined with data collected on this site. We may also work closely with other third parties (including, for example and without limitation, business partners, subcontractors, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and/or services that you request from us;

to pass any feedback and/or comments you provide via our site to the third parties in respect of whom the feedback and/or comments were given;

to provide you with information about us and to send you newsletters and other relevant information;

to provide you with information about other products and/or services we offer that are similar to those that you have already made use of or enquired about;

to provide you, or permit selected third parties to provide you, with information about products and/or services we feel may be of interest to you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us at [email protected];

to notify you about changes to our service; and

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site and to ensure that content from our site is presented in the most effective manner for you and for your computer;

to allow you to participate in any interactive features of our service, when you choose to do so;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

to make suggestions and recommendations to you and other users of our site about products or services that may interest you or them.

Information we receive from other sources. We may combine information we receive from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with any member of our group from time to time, which means our subsidiaries, our ultimate holding company and its subsidiaries, in each case as defined in section 1159 of the UK Companies Act 2006 (as amended from time to time).

We may also share your information with selected third parties, including:

business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;

advertisers and advertising networks that require the data to select and serve relevant adverts to you and others (although we will not disclose information about identifiable individuals to our advertisers); and

analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

if Local Pages Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users may be one of the transferred assets; and

if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request, or in order to enforce or apply our Website Terms of Use or any other agreements; or to protect the rights, property or safety of Local Pages Limited, our users or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and with law enforcement agencies or court officials.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our partners. Such staff may be engaged in, among other things, the processing of payment details and/or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We employ generally accepted industry standards to protect your personal information and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is never completely private or secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at [email protected].

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to this privacy policy

We reserve the right to update or change this privacy policy from time to time. Any such updates or changes will be posted on this page and you should check back frequently to see them. We may also notify you of any updates or changes by email. If you do not agree to any updates or changes, please stop using our site.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to us by email at [email protected] or in writing to Local Pages Limited, 1 Upton Road, Southville, Bristol, BS3 1LW.